Data Deletion Request – EZMOLA

At EZMOLA, we value your privacy and are committed to providing you with clear and transparent control over your personal data. If you wish to delete your personal data associated with your EZMOLA account, please review the information below.

1. What Happens When You Request Data Deletion?

When you request your data to be deleted:

  • Your EZMOLA account will be permanently removed.

  • All personal data associated with your account, including your name, email, phone number, shipping address, order history, and saved preferences, will be erased from our systems.

  • Any active sessions will be terminated.

  • This action is irreversible.

2. How to Request Data Deletion

You can request data deletion in one of the following ways:

Via Email Request

You can request data deletion by contacting us via email:

Please include:

  • Your registered email address or phone number

  • Your full name

  • A statement clearly requesting account and data deletion

Example:

« I would like to request the deletion of my EZMOLA account and all associated data. My registered email is example@email.com. Please confirm once the process is complete. »

3. Timeline for Deletion

Once we receive your request, we will verify your identity and process the deletion within 7 business days. You will receive a confirmation email when the deletion is complete.

4. Exceptions

In certain cases, we may retain some data if:

  • It is required to comply with legal obligations (e.g., transaction records for tax purposes).

  • It is necessary to resolve disputes or enforce our agreements.

  • It is anonymized and cannot be linked back to your identity.

5. Contact Us

If you have questions or need help with the process, please contact our support team:

  • Email: infoezmola@gmail.com

  • Phone/WhatsApp: +237 681.980.496

  • Hours: Mon–Fri, 9:00 AM – 5:00 PM (GMT)